Support & FAQs
Got questions? You’re in the right place.
Here you’ll find answers to the most common questions about graphic design, marketing, coaching, and everything related to invoicing, pricing, and payments.
Can’t find what you’re looking for? No worries, just send a message to get more information or schedule a quick 15-minute call.
General questions
How do I know if this is the right fit for my business?
The services offered work best for businesses that embrace collaboration, are transparent about their brand, and are committed to steady growth and long-term results. Companies that prefer to work entirely on their own, are unwilling to share insights, or aren’t currently focused on growth may not get the full value out of this partnership.
What kind of services can be requested?
Services typically cover three key areas:
- design (branding, visual assets, social media graphics, campaigns)
- marketing (strategy, content planning, execution)
- coaching (guidance on marketing strategy, clarity, and implementation for business owners and teams).
Do the services include printing or media buying?
Printing and media buying are not included by default, but guidance and coordination can be provided if needed.
Graphic design
How does the design process typically work?
The process usually starts with a briefing to clarify goals, followed by concept development, feedback rounds, and final delivery. Timelines and steps may vary depending on the project scope.
How many revisions are included in a project?
The number of revision rounds depends on the service package or agreement. Standard projects include a set number of revisions, with additional changes available if needed.
How long does a typical design project take?
Timelines vary based on project size and complexity. Smaller deliverables may take up to 2 days, while larger campaigns or branding projects may require several weeks.
Can existing branding materials be updated or redesigned?
Yes. Existing materials can be reviewed and refreshed to align with updated strategies, branding guidelines, or current design trends.
Marketing support & coaching
What is the difference between marketing services and marketing coaching?
Marketing services focus on execution — creating and implementing strategies and campaigns. Marketing coaching focuses on guidance, strategy development, and empowering businesses to execute effectively themselves with clear direction and structure.
What if there’s already a marketing strategy in place?
Existing strategies can be reviewed and optimized. Coaching sessions or marketing services can focus on refining what’s already there, filling gaps, or elevating execution without starting from scratch.
Is coaching suitable for both individuals and teams?
Yes. Coaching can be customized for solo entrepreneurs, in-house marketing teams, or business owners who want to build clarity and structure for their marketing efforts.
How are results measured for marketing and coaching?
Success is typically tracked through metrics such as engagement, reach, conversions, and goal achievement. For coaching, progress is measured through improved clarity, strategy execution, and business growth over time.
Pricing, invoicing & payments
Are special rates or discounts offered?
No, discounts aren’t offered. The pricing is designed to reflect the expertise, quality, and care that go into every project, as well as the focused attention each client receives. For businesses with a specific budget, a quick strategy call can help define essential priorities versus nice-to-haves, ensuring the investment is focused where it delivers the highest impact and ROI, without unnecessary expenses.
Are there any flexible payment plans?
Yes! For larger packages, you can choose between paying in full upfront or splitting the payment into two installments: 50% at the start and 50% at the end of the month. Sharing your preference before we begin helps keep everything clear and ensures a smooth workflow.
How are invoices sent?
Invoices are typically sent digitally via email after confirmation of the project or service. All details regarding the scope, pricing, and payment terms are clearly outlined in the invoice.
When are payments due?
Payment terms depend on the type and scope of the project. For most services, payment is required either upfront, in two installments, or within a set number of days after the invoice date. Specific terms are always communicated in advance.
What payment methods are accepted?
Payments can be made through various secure methods, such as bank transfer, credit/debit card, or online payment platforms such as Paypal and Ideal. Accepted methods are listed on the invoice for convenience.
Are deposits required before starting a project?
For most design and marketing projects, a deposit or partial upfront payment is required before work begins. This secures the project timeline and ensures a smooth start.
How do I stop auto-renewal on my monthly plan?
All plans auto-renew each month. You can cancel at any time; you’ll keep full benefits and the ability to request designs until your current 30-day cycle ends. Then renewal stops. To cancel, just email branding@cre8ivelemon.com.