Privacy Policy

Last updated: November 5, 2025

1. About this policy

Cre8ive Lemon (“we,” “our,” or “us”) operates this website and online store, including all related information, tools, products, and services (collectively referred to as the “Services”).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or communicate with us.

For details on how we use cookies and similar technologies, please also review our Cookie Policy. It explains how cookies are used for functionality, analytics, and personalization, and how you can manage your preferences.

By using our Services, you agree to the terms of this Privacy Policy.

2. Who We Are

Cre8ive Lemon is a creative design and branding studio based in the Netherlands. We provide digital design and marketing services — including Canva templates, marketing materials, coaching, and creative strategy support.

3. Information We Collect

We collect personal information to deliver, improve, and personalize our Services. The type of data we collect depends on how you interact with us.

A. Information You Provide Directly

This includes any data you share with us voluntarily, for example when:

  • You purchase a product or service.
  • You fill in a form (contact, design brief, order, or affiliate sign-up).
  • You communicate with us via email, social media, or messages.
  • You leave a review or testimonial.

The information may include:

  • Contact details: Name, business name, email, address, phone number.
  • Transaction details: Billing and payment details (processed securely by third-party payment providers).
  • Communication data: Project details, questions, and messages you send.
  • Affiliate data: Account information and performance metrics submitted through UpPromote.

Review data: Feedback or testimonials you provide via Trustpilot or directly to us.

B. Information Collected Automatically

Some data is collected automatically when you visit or interact with our website or services.

This may include:

  • Technical information: IP address, browser type, device information, and operating system.
  • Usage data: Pages visited, time spent, navigation paths, and referring URLs.
  • Cookies & tracking data: Stored through tools such as Google Analytics, Shopify Analytics, or similar technologies.

This information helps us analyze website performance, detect technical issues, and improve your browsing experience.

You can learn more or adjust cookie preferences in our Cookie Policy.

C. Information from Trusted Third Parties

We may receive certain data from trusted third-party providers who help us deliver and manage our services securely and efficiently. These include:

  • Shopify, which provides our website hosting, e-commerce platform, and checkout and payment processing. You can read their policy here: Shopify Privacy Policy.
  • Hulk Form Builder, which manages and processes online form submissions, such as contact or design brief forms. Read more in the HulkApps Privacy Policy.
  • Mollie, which securely handles payment transactions. Their policy is available at Mollie Privacy Policy.
  • PayPal, which also processes payments securely. See the PayPal Privacy Policy.
  • Microsoft Office 365, which provides our email and cloud storage services. Their privacy statement can be found at Microsoft Privacy Statement.
  • Google Analytics, which helps us track website performance and usage statistics. Read the Google Privacy Policy.
  • UpPromote, which manages our affiliate program, including form submissions, dashboards, and referral tracking. See the UpPromote Privacy Policy.
  • Trustpilot, which collects and displays verified customer reviews. You can review their terms at Trustpilot Privacy Policy.
  • Mailchimp, which we use to manage email newsletters, automated campaigns, and subscriber lists. Mailchimp processes your data in compliance with applicable privacy laws and allows you to unsubscribe at any time. See the Mailchimp Privacy Policy.

Each of these partners processes your data only as needed to perform their specific functions and follows strict confidentiality and data protection standards.

4. How We Use Your Information

We use your personal data to:

  • Provide, personalize, and improve our Services.
  • Process orders, invoices, and payments.
  • Communicate with you about inquiries, projects, or orders.
  • Manage affiliate accounts and commissions (via UpPromote).
  • Collect and display verified reviews (via Trustpilot).
  • Meet legal, accounting, and tax obligations.
  • Detect and prevent fraud or misuse.
  • Send marketing communications (only with your consent).

We never sell or rent your personal information to third parties.

5. Your Rights & Choices

You have the right to control your personal data. You may:

  • Request access to the information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • Object to or restrict processing in specific cases.

To exercise your rights, simply fill-in our Data Request Form or contact us at branding@cre8ivelemon.com.

We’ll respond within 30 days as required by law.

Before completing your request, we may ask for proof of identity to verify your data protection rights.

6. Data Retention & Security

We retain personal data only as long as necessary to:

  • Deliver our Services and manage transactions.
  • Comply with legal, tax, and accounting requirements.
  • Resolve disputes and maintain business records.

Typically, we keep data for up to two years after your last interaction unless required longer by law.

Security Measures:
We use SSL encryption, secure servers, and restricted access. However, no method of transmission or storage is completely secure — please exercise caution when sharing personal information online.

7. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect or store personal information from anyone under this age.

If we become aware that we have inadvertently collected data from a child under 13 without verified parental consent, we will promptly delete that information from our records.

Parents or guardians who believe that their child may have provided us with personal information can contact us at branding@cre8ivelemon.com, and we will take immediate steps to remove such data.

By using our website or Services, you confirm that you are at least 13 years old or that a parent or guardian has consented to your use.

8. Rights of U.S. Residents

If you are a U.S. resident, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect and how it’s used.
  • Request deletion of your personal information.
  • Opt out of the sale or sharing of data.
  • Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at branding@cre8ivelemon.com.

Learn more here: California Attorney General – CCPA

9. Rights of EU & UK Residents

If you are located in the European Union (EU) or United Kingdom (UK), you have rights under the GDPR and UK GDPR, including:

  • Access, correction, or deletion of your personal data.
  • Restriction or objection to processing.
  • Data portability.
  • Withdrawal of consent at any time.
  • The right to lodge a complaint with your national data authority.

Find your local authority:

International Transfers:

When data is transferred outside the EU or UK (e.g., to Shopify or Hulk Form Builder servers in the U.S.), we use approved safeguards such as:

  • EU Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreements (IDTAs)
  • Transfers only to countries with adequate protection standards.

Learn more:

10. Key Terms

  • Personal Data: Any information that identifies or can identify an individual.
  • Processing: Any action performed on personal data (e.g., collection, storage, use).
  • Controller: The entity determining how and why personal data is processed.
  • Processor: A third party processing data on behalf of the controller.
  • Services: This website, online store, and all related design, marketing, affiliate, and communication services provided by Cre8ive Lemon.

11. Policy Updates & Contact

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, with the updated effective date.

Contact Us:
Cre8ive Lemon
Irisstraat 20, 6942WS Didam, The Netherlands
📧 branding@cre8ivelemon.com
🌐 https://cre8ivelemon.com