All sales are final
Our products are digital files that you can download immediately after payment. Because a download cannot be returned, all sales are final and we do not offer refunds if you change your mind.
US federal rules do not give a general cancellation period for purchases made entirely online (the FTC Cooling-Off Rule does not cover them). Please check the live demo, the screenshots and the product description before you buy, and email us if you have a question first.
When we refund
- Problem with the files: if a file is faulty, incomplete or not as described, we fix or replace it. If we cannot fix it within 14 days of your report, you get a full refund.
- Duplicate purchase: if you accidentally bought the same product with the same license twice, we refund the extra order.
These terms do not limit any rights you have under the law of your state.
How to ask for a refund
Email support@cre8ivelemon.com with your order number, the email address you used at checkout, and a short description of the problem. Screenshots help us fix it faster. We reply within one business day. Approved refunds go back to your original payment method; your bank may take a few days to show it.